AOXMoto Shipping Policy

Order Processing

AOXMoto processes orders as quickly as possible. Processing times may vary depending on product availability, order volume, and other circumstances.

Orders are not considered shipped until they have been handed over to the shipping carrier.

In-Stock Products

Orders for in-stock products are generally processed within the timeframe stated on the product page. Processing times may be longer during sales, holidays, or periods of high order volume.

Once an order has shipped, the customer will receive tracking information when available.

Pre-Orders

Pre-orders are not in-stock items. By placing a pre-order, you understand that the product is still being manufactured, shipped to AOXMoto, or otherwise awaiting availability.

Pre-order estimated shipping dates are estimates only and are not guaranteed. Manufacturing delays, supplier delays, shipping delays, customs, weather, and other circumstances outside AOXMoto's control may cause the estimated date to change.

Customers who place a pre-order agree to wait patiently until the product becomes available.

Repeatedly contacting AOXMoto for updates or demanding shipment before the product is available will not speed up the process.

If a pre-order is delayed, AOXMoto will provide updates when meaningful information becomes available. Customers are responsible for understanding that pre-order dates can change before placing an order.

Split Orders

If an order contains both in-stock items and pre-order items, AOXMoto may hold the entire order until all items are available unless otherwise stated.

Customers may contact AOXMoto to request separate shipping when available. Additional shipping charges may apply.

Shipping Carriers

AOXMoto uses third-party shipping carriers to deliver orders. Once a package has been handed over to the carrier, delays caused by the carrier are outside AOXMoto's control.

AOXMoto is not responsible for carrier delays, lost packages, weather delays, incorrect addresses, delivery interruptions, or other issues caused by the shipping carrier.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the package.

Tracking

Tracking information may take some time to update after a shipping label is created. A label being created does not necessarily mean the package has already been picked up by the carrier.

Customers should allow reasonable time for tracking information to update.

Delivery Issues

If a package is marked as delivered but cannot be located, the customer should first check with household members, neighbors, and the shipping carrier.

AOXMoto may assist with shipping issues when possible, but the final delivery decision is handled by the shipping carrier.

Delays Outside Our Control

AOXMoto is not responsible for delays caused by circumstances outside our reasonable control, including supplier delays, manufacturing delays, carrier delays, customs, severe weather, natural disasters, holidays, or other unforeseen events.

By Placing an Order

By placing an order with AOXMoto, you acknowledge and agree to this Shipping Policy.

Pre-order customers specifically acknowledge that estimated dates are not guaranteed and agree to wait patiently for their order to become available and ship.